Hbajee24 FAQ — answers to all your questions
Find your answers here in Bangla

No, per hbajee24 policy, each person is allowed only one account. Creating multiple accounts may result in them being suspended and any remaining balance being forfeited. If you're having issues with an existing account, please contact our support team directly instead of opening a new one.

KYC (Know Your Customer) verification keeps your account secure and helps prevent fraud. To complete KYC, go to your account settings and upload photos of the front and back of your national ID along with a selfie. Verification is typically completed within 24 hours. Without KYC, large withdrawal amounts will be restricted.

Yes, certain account details can be updated. However, for security reasons, changing your mobile number or email address requires assistance from our support team. Once your identity is verified, the changes are typically applied within 48 hours.

To close your account, contact our support team. Make sure to withdraw any remaining balance before closure. As part of our responsible betting commitment, we also offer temporary or permanent self-exclusion. For more details, Responsible Gaming Visit the page.

hbajee24 supports the most popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Major banks including Dutch-Bangla Bank and BRAC Bank
• Crypto: USDT, BTC (selected methods)

Minimum deposit starts at just ৳200. All methods are credited instantly.

For KYC-verified accounts, typically:

• bKash / Nagad / Rocket: Within 15 minutes to 2 hours
• Bank Transfer: 1–3 business days
• Crypto: 30 minutes to 1 hour

The minimum withdrawal amount is ৳500. Requests made between 11 PM and 6 AM will be processed the following morning.

Wait 15 minutes first. If it still hasn't arrived:

• Note down the Transaction ID (TrxID) from your payment app.
• Contact us via Live Chat or email with the TrxID, amount, and time to raise a dispute.
• Issues are typically resolved within 1 hour.

hbajee24 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees. For withdrawals, your first monthly withdrawal is generally free; subsequent withdrawals may incur a small processing fee depending on the method. Check the Payments section of the website for the latest fee structure.

Open a new account on hbajee24 and make your first deposit to get 100% Welcome Bonus Yes. For example, depositing ৳1,000 gets you an additional ৳1,000 as a bonus. The maximum bonus amount depends on the promotion terms. If you have a promo code at the time of registration, make sure to apply it to claim your bonus.

A wagering requirement means you need to place a set amount in bets before you can withdraw your bonus. For example: if your bonus is ৳1,000 with a 5x wagering requirement, you must bet ৳5,000 in total.

• In Sports Betting, bets are generally counted at odds of 1.8 or higher.
• Wagering conditions may differ for casino games.
• You can track your progress in the Bonus section of your account.

Share your referral link or code through hbajee24's referral program. When a friend you referred signs up and makes their first deposit, you'll receive a bonus. There's no limit — the more you refer, the more you earn. Visit the Referral section of your account to view your link and track your earnings.

Yes, every bonus has an expiry date. The welcome bonus wagering requirement generally must be met within 30 days of receiving it. Daily or weekly bonus expiry periods may differ. Any unused bonus will be automatically cancelled once it expires. Check the offer page for the full terms of each bonus.

hbajee24 lets you bet on 30+ sports:

• Popular: cricket, football, kabaddi, badminton
• International: Tennis, Basketball, Ice Hockey, Rugby
• E-Sports: CS:GO, Dota 2, League of Legends
• Virtual Sports: virtual football, horse racing

With Live Betting, you can place bets at real-time odds while a match is in progress.

Once a bet is confirmed, it generally cannot be cancelled. However, if the "Cash Out" feature is active, you can withdraw partial or full winnings before the bet settles. If a match or event is cancelled, your stake will be refunded in full. For detailed rules, see Terms & Conditions View page.

hbajee24 uses decimal odds format. The math is simple:

• Winnings = Stake × Odds
• Example: ৳500 × 2.5 odds = ৳1,250 (profit ৳750)
• The higher the odds, the lower the chance of winning — but the bigger the payout.

Your bet slip automatically shows the potential winnings, so there's no need to calculate separately.

The minimum bet at hbajee24 is just ৳50. Maximum limits vary by event and market. Major international matches typically have higher limits. Your maximum bet limit also increases as your account VIP level goes up.

Yes, hbajee24 uses industry-grade SSL encryption to protect all your personal and financial information. Our servers undergo regular security audits, and your data is never sold or shared with third parties. For more details, Privacy Policy Read the page.

To enable 2FA:

• Go to Account Settings → Security section.
• Enable the "Two-Step Verification" option.
• An OTP will be sent to your mobile number — use it to verify your account.
• You can also use the Google Authenticator app as an alternative.

With 2FA enabled, every login will require an additional code, making your account significantly more secure.

On the login page Click the "Forgot your password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. When setting a new password, use at least 8 characters including uppercase letters, numbers, and special symbols. Never share your password with anyone.

If you suspect someone has accessed your account without authorization:

• Change your password right away.
• Contact our support immediately — we can temporarily lock your account.
• Log out of all active sessions.
• Report any suspicious transactions in detail.

Our team will investigate and take action as quickly as possible.

To download the hbajee24 app, On the app page Go there. Android users can download the APK file directly. iOS users can install via the App Store or our web page. On Android, you'll need to enable "Install from unknown sources" in your settings before installing. The full installation guide is available on the app page.

Both platforms share the same account and balance. The app also offers extra benefits:

• Push notifications — get instant updates on live scores and bet results.
• Faster loading and a smoother experience.
• Biometric login (fingerprint / Face ID).
• Exclusive app-only offers and bonuses.

Some common fixes:

• Check that "Install from unknown sources" is enabled in your Android settings.
• Make sure your phone has enough storage space.
• Delete the old APK and download a fresh copy.
• The app may not be supported on Android versions below 6.0 or iOS versions below 12.

If your issue isn't resolved, reach out to us via live chat.